Refund Policy

Welcome to Our Refund Policy

At magicaltv.live, we are committed to providing a high-quality IPTV service and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted.

By purchasing or using our services, you agree to the terms described below.

Subscription & Cancellation

All subscriptions purchased on magicaltv.live are digital services delivered instantly after activation.

You may cancel your subscription at any time. However, cancellation will stop future billing only and does not automatically qualify for a refund.

Refund Eligibility

We may issue a full or partial refund only in the following cases:

Technical Issues: If the service does not work on your supported device and our support team is unable to resolve the issue within a reasonable time.
Duplicate Payment: If you were charged more than once for the same subscription.
First-Time Purchase: Refund requests must be made within 24–72 hours after activation (depending on the situation).

Non-Refundable Cases

Refunds will NOT be provided in the following situations:

If you simply changed your mind after purchase
If your internet connection is too slow or unstable
If the issue is related to your device or incorrect setup
If you violate our Terms of Service
If the service has been used for an extended period

Free Trial (If Available)

If a free trial is offered, you must cancel before the trial ends to avoid being charged. Once the subscription is activated after the trial, refunds are no longer guaranteed.

How to Request a Refund

To request a refund, please contact our support team with the following details:

Your full name
Email used for purchase
Order or transaction ID
Reason for the refund request

Our team will review your request and respond within 24–72 hours.

Refund Processing Time

If your refund is approved:

Processing time: 1–3 business days
Funds may appear in your account within 5–10 business days, depending on your payment provider

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Please review this page regularly for any changes.

Contact Us

If you have any questions regarding this policy, please contact us through our website:

👉 https://magicaltv.live